returns

Returns What if I don't like an item?

You have 14 days from receiving your order to decide whether the products meet your expectations. Please make sure to treat the jewelry with care and return it intact, clean and unaltered.

How do I give back?

The product must be returned in perfect condition so that it can be resold. The item must not be damaged, dirty or altered.

Exceptions: The following product categories are excluded from return:

• Gift cards: Non-refundable. The product label must remain intact and unaltered on the product.

Fill out the return slip and note both the number of items being returned and the reason for the return.

Please be sure to enclose the completed return slip with your return shipment.

Note: If the above return conditions are not met, processing may be delayed or the refund may be refused. If you received a free gift, this must also be returned if the return no longer meets the original promotional conditions.

The return address is: Wolkencharme Schulze Delitzsch Straße 22 60386 Frankfurt am Main

Please note that you will have to bear the costs for return shipping.

No confirmation of receipt of the return will be sent.

You can track the status of your return using the tracking number.

Returns are usually processed within 10 working days after receipt of the goods.

Please keep your return receipt until your refund is completed.

Can I exchange items?

Unfortunately, we are currently unable to offer a direct exchange. However, you have the option of returning the goods within 14 days of receiving them. As soon as we receive your return, we will refund the purchase price. You can then simply reorder the items you want.